Benefits:
- Health insurance
- Paid time off
- Vision insurance
- Wellness resources
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company car
- Competitive salary
- Dental insurance
- Employee discounts
Service Manager – Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo
Jim Riehl's Friendly Chrysler Dodge Jeep Ram of Romeo is seeking an experienced Service Manager to lead our service department. If you're a hands-on leader who knows how to drive CSI, hit fixed ops targets, and build a team that customers trust, we want to talk to you.
What You'll Do
- Oversee daily operations of the service department, including scheduling, workflow, and technician productivity
- Recruit, train, and manage service advisors and technicians
- Set and achieve department goals for revenue, gross profit, and customer satisfaction (CSI)
- Ensure proper handling of warranty and recall work in line with Stellantis/FCA standards
- Oversee communication of parts ordering, shop efficiency, and equipment upkeep
- Handle customer escalations professionally and resolve concerns promptly
- Monitor key performance metrics and report results to dealership leadership
- Maintain compliance with safety, environmental, and manufacturer guidelines
What We're Looking For
- Proven experience as a Service Manager or Assistant Service Manager at a franchised dealership (Stellantis/FCA brand experience preferred)
- Strong leadership and team-building skills
- Solid understanding of fixed ops financials (labor rates, gross profit, effective labor rate, etc.)
- Excellent communication and customer service skills
- Valid driver's license with a clean driving record
- ASE certifications a plus
Compensation: $100,000.00 - $150,000.00 per year
Jim Riehl's Friendly Automotive Group
Jim Riehl’s Friendly Automotive Group is a family owned and operated business that has been around for over 30 years. We pride ourselves on offering our customers first class customer service at any one of our 3 locations. Serving up great customer service starts with having great employees who care about their jobs. Jim Riehl’s Friendly Automotive Group looks to treat our employees like family to help ensure an honest, friendly, positive, family atmosphere at all of our locations. We look to hire people that plan to work here for a lifetime and that we can work with to move up throughout our organization. When you’ve been around for 30 years you see a lot of things and you learn from a lot, we strive every day to make ourselves better for the betterment of our organization and our customers. Jim Riehl’s Friendly Automotive Group is proud to invest ourselves into our people, our customers, and our community this is an investment to help bring us another 30 years.
Company Website: www.jimriehl.com
(if you already have a resume on Indeed)