Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Bonus based on performance
- Training & development
Job Title: Service Advisor
Department: Service Department
Reports To: Service Manager
FLSA Status: Non-Exempt
Department: Service Department
Reports To: Service Manager
FLSA Status: Non-Exempt
Job Summary:
The Service Advisor is the first point of contact for customers visiting the service department. This role is responsible for welcoming customers, directing them to the appropriate personnel, and ensuring a professional and friendly first impression. The Service Advisor supports the service team by assisting with vehicle intake, traffic flow, and customer needs, contributing to a positive overall service experience.
Essential Job Duties and Responsibilities:
- Greet all customers promptly and courteously as they arrive at the service department.
- Assist customers with check-in by directing them to a service advisor or appropriate staff.
- Communicate with service advisors to ensure smooth traffic flow in the service drive.
- Maintain an organized and professional appearance in the service drive and waiting area.
- Provide general information and answer basic customer inquiries.
- Move or park customer vehicles as needed to assist with traffic flow (if applicable and licensed).
- Notify service staff of customer arrivals in a timely manner.
- Perform light clerical duties such as handing out forms, assisting with appointment confirmations, or providing updates.
- Support the dealership’s commitment to customer satisfaction by delivering a welcoming and helpful experience.
Qualifications
- High school diploma or equivalent required.
- Prior customer service or front-line hospitality experience preferred.
- Professional appearance and excellent communication skills.
- Ability to multitask in a fast-paced environment.
- Valid driver’s license and clean driving record (if vehicle movement is required).
- Friendly, courteous, and positive attitude with strong customer service orientation.
Work Environment:
- Ability to stand and walk for extended periods.
- Comfortable working outdoors in various weather conditions.
- Ability to move, park, and retrieve vehicles as needed.
FLSA Status Clarification:
This position is classified as Non-Exempt under the Fair Labor Standards Act and is therefore eligible for overtime pay for hours worked in excess of 40 in a workweek. The employee is entitled to meal and rest breaks in accordance with applicable state and federal labor laws.
Jim Riehl's Friendly Automotive Group
Jim Riehl’s Friendly Automotive Group is a family owned and operated business that has been around for over 30 years. We pride ourselves on offering our customers first class customer service at any one of our 3 locations. Serving up great customer service starts with having great employees who care about their jobs. Jim Riehl’s Friendly Automotive Group looks to treat our employees like family to help ensure an honest, friendly, positive, family atmosphere at all of our locations. We look to hire people that plan to work here for a lifetime and that we can work with to move up throughout our organization. When you’ve been around for 30 years you see a lot of things and you learn from a lot, we strive every day to make ourselves better for the betterment of our organization and our customers. Jim Riehl’s Friendly Automotive Group is proud to invest ourselves into our people, our customers, and our community this is an investment to help bring us another 30 years.
Company Website: www.jimriehl.com
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