Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Job Title: Estimator
Department: Collision / Body Shop
Reports To: Body Shop Manager
Location: Warren, MI
Job Summary:
Department: Collision / Body Shop
Reports To: Body Shop Manager
Location: Warren, MI
Job Summary:
The Auto Body Estimator is responsible for assessing vehicle damage and preparing accurate, timely repair estimates. This role serves as the primary point of contact for customers and insurance adjusters, ensuring a smooth and transparent repair process from drop-off to delivery. The estimator coordinates with technicians, parts departments, and insurers to facilitate high-quality, efficient collision repairs.
Key Responsibilities:
- Inspect damaged vehicles to assess repair needs and write detailed damage estimates using estimating software
- Communicate with customers to explain repair processes, timelines, and cost estimates.
- Submit and negotiate estimates with insurance adjusters to obtain approvals.
- Order and track parts in coordination with the parts department.
- Keep customers updated on repair status and any changes to the timeline or cost.
- Review final repairs to ensure quality and accuracy before customer delivery.
- Maintain organized repair files, including photos, notes, and documentation.
- Assist with scheduling repairs and managing shop workload.
- Ensure compliance with OEM repair procedures and shop safety standards.
- Provide excellent customer service, maintaining CSI scores and return business.
Qualifications:
- High school diploma or equivalent required; vocational training in automotive repair or estimating preferred.
- 2+ years of experience in estimating or collision repair.
- Proficiency in estimating software .
- Familiarity with DRP (Direct Repair Program) guidelines and insurance processes.
- Strong customer service and communication skills.
- Attention to detail, time management, and organizational skills.
- Valid driver’s license and clean driving record.
Working Conditions:
- Full-time, Monday–Friday.
- Shop/office environment; some time spent inspecting vehicles in various weather conditions.
- May require standing, bending, and lifting up to 25 lbs.
Jim Riehl's Friendly Automotive Group
Jim Riehl’s Friendly Automotive Group is a family owned and operated business that has been around for over 30 years. We pride ourselves on offering our customers first class customer service at any one of our 3 locations. Serving up great customer service starts with having great employees who care about their jobs. Jim Riehl’s Friendly Automotive Group looks to treat our employees like family to help ensure an honest, friendly, positive, family atmosphere at all of our locations. We look to hire people that plan to work here for a lifetime and that we can work with to move up throughout our organization. When you’ve been around for 30 years you see a lot of things and you learn from a lot, we strive every day to make ourselves better for the betterment of our organization and our customers. Jim Riehl’s Friendly Automotive Group is proud to invest ourselves into our people, our customers, and our community this is an investment to help bring us another 30 years.
Company Website: www.jimriehl.com
(if you already have a resume on Indeed)